Suppliers, being one of our key stakeholders, form a critical part of our business success. We firmly believe in establishing mutually beneficial relationships by selecting partners who align with our values, business ethics, and commitment to sustainable practices. We have a strong global network of suppliers spread across many countries including Australia, Indonesia, South Africa, USA, Germany, etc. During the reporting period, 100% of our input was sourced sustainably. Around 27.63% of our input materials were sourced directly from MSMEs/small producers and 94.24% of total procurement were sourced from within India.
Our supplier code of conduct is based upon internationally accepted and advocated principles of human rights, labour, environment, ethical and fair business practices as described in United Nations Global Compact (UNGC). It serves as a guiding framework for all our supply chain business partners, including suppliers, contractors, consultants and agents, ensuring their compliance to the principles set out in the policy. All our suppliers are expected to comply with all applicable laws and regulations and prohibit child labor, forced or compulsory labour, discriminatory practices, harassment, promote freedom of association among workers and ensure fair wages and working hours. As a part of our commitment to promote sustainable sourcing, we conduct periodic assessments of our suppliers to assess their compliance with legal, behavioral, health and safety, and other essential norms of SCOC.
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We're proactively committed to establishing a sustainable and responsible supply chain and have introduced a supply chain assessment program for our critical suppliers. This program, implemented in phases, aims to thoroughly evaluate and enhance the sustainability practices of our suppliers and business partners. Our supplier risk identification process helps to identify potential and actual ESG risks material to our supply chain during two stages: onboarding new suppliers and evaluating/re-evaluating identified significant suppliers. The Board oversees the effective implementation of the supply chain sustainable program including all sustainable.
We integrate environmental, social, and governance considerations into supplier management processes and seeks alignment between procurement practices and Supplier Code of Conduct expectations. Suppliers that do not meet minimum ESG requirements may be required to implement corrective action plans within specified timelines. Persistent non-compliance may impact ongoing business relationships.
We have developed our own supplier assessment questionnaire based on various nationally as well as internationally recognised standards, frameworks and methodology.
Assessments include:
Our suppliers are requested to provide relevant information on their performance, adopted policies, and practices to help us evaluate their sustainability. We have also initiated second party assessments for our suppliers by onboarding suppliers through a digital platform. Based on the assessment, we conduct capacity building of the suppliers to take remedial measures, allowing a time as deemed fit by us for the same, if not remediated they maybe considered for termination of business relations with the concerned suppliers
We have a total of 6,000+ suppliers (Tier-1 & non Tier -1 suppliers globally) comprising small, medium, and large-scale suppliers - fulfilling capex, apex, raw material, and service’s needs around the globe. Out of these, around 94 suppliers are identified as significant Tier-1 suppliers which contribute to about 90% of our procurement spend. There are no suppliers from non-Tier 1 who are identified as significant suppliers. All the significant suppliers were assessed on various ESG parameters during FY 2025-26. 54 suppliers successfully completed the ESG evaluation process, following which they were awarded ESG performance certifications and provided with tailored improvement roadmaps to strengthen alignment with our sustainability expectations. The assessment process is being conducted on an annual basis. During the assessment we assessed suppliers via desk assessments/on-site assessments and no supplier was identified with substantial actual/potential negative impacts.
We conduct capacity building programs on ESG parameters, and all our significant suppliers are invited to attend the trainings and workshops. During the reporting year, all significant suppliers have attended the trainings. In-depth technical programs are conducted for the suppliers. Our target for FY 2025-26 was to cover 100 % of our significant suppliers in capacity building program.
We apply a risk-based screening process for significant suppliers. Screening activities consider:
The assessment process also incorporates country-specific, sector-specific, and commodity-specific risk considerations to support informed supplier selection and ongoing monitoring.
Based on the assessment result, we support suppliers to establish improvement or corrective action plans, and plan to conduct continuous monitoring on the improved outcome.
Purchasing practices towards suppliers are continuously reviewed and monitored to ensure alignment with the Supplier Code of Conduct and to avoid potential conflicts with ESG requirements.
As part of our Supplier Code of Conduct - we preserve the right to take necessary corrective actions at our sole discretion that may include, but not be limited to, capacity building of the suppliers to take remedial measures, allowing a time as deemed fit by us for the same, or termination of business relations with the concerned suppliers. However, currently no suppliers were terminated on the basis of identified actual/potential negative ESG impact.
We adopt a holistic supplier evaluation process that considers quality, price, delivery performance, technical capability, and ESG performance. While procurement decisions are based on an overall assessment of these factors, suppliers demonstrating strong sustainability and responsible business practices are positively recognized and preferred as part of the evaluation process for contract rewarding.
| Assessment Area | Approach |
|---|---|
| Minimum Requirement | We have set a minimum requirement that suppliers should comply with for contract awarding. |
| Corrective Actions | Suppliers that do not meet minimum ESG requirements may be required to implement corrective action plans within agreed timelines. |
| Non-Compliance | Where expectations are not met within the agreed timeframe, suppliers may be temporarily excluded from future supplier consideration until compliance is achieved. |
| Ongoing Relationships | Continued non-compliance may affect future business engagement decisions. |
A third-party digital platform has been deployed to assess key suppliers on ESG parameters, helping to identify potential environmental, social, and governance risks and enabling both mitigation and continuous improvement. This initiative is aligned with our Supplier Code of Conduct, which outlines expectations in the areas of environmental responsibility, human rights, labour practices, business ethics, and compliance management. The requisites covered as part of the digital platform comprises assessment methodology in alignment with regulatory as well as recognised industry requirements.
In order to strengthen the supplier assessment program and promote understanding of ESG among suppliers, we conducted awareness programs. The topics of the ESG awareness program covered emissions management, energy security, water security, circularity, safety, etc. During FY 2025-26, 100% of assessed supplier were covered under the training programs. Moreover, we conducted awareness sessions for internal stakeholders responsible for managing the purchase-related decisions, covering senior management and concerned employees. We will strive to continue to increase ESG awareness among our suppliers and employees.
We are a leading energy solutions provider to businesses, catering to a diverse portfolio of clients. With a primary focus on state distribution companies, we specialise in delivering tailored energy services to a range of B2B customers, including numerous distribution utilities, designated nodal agencies, and commercial and industrial enterprises.
Our commitment to customer satisfaction is unwavering, and we strive to improve customer engagement, manage customer relations, and provide timely responses as well as streamlined payment services and invoice management through digital platforms.
Considering the nature of our business and our customer base, which primarily comprises state-owned distribution utilities, designated nodal agencies and Commercial & Industrial enterprises, we place significant importance on customer engagement, feedback and satisfaction. The Company engages frequently, or as required, with its customers through in-person customer meets, conferences and events, phone calls, emails, meetings, advertisements, publications, the website, social media and digital CRM. These engagements cover scheduled delivery of electricity, competitive pricing, outage support, customer access to dedicated phone line, online and offline customer satisfaction and feedback. Customers may also contact JSW Energy for any changes in scheduled delivery of electricity and other business enquiries through the SPOC/ team assigned to them via any communication channel.
Customer feedback is used to identify areas of concern and understand customers, needs and expectations. The feedback received through customer interactions is reviewed to develop appropriate courses of action and improve the quality of services provided. Customer feedback inputs are incorporated to improvement in supply reliability, timely delivery, pricing, contractual requirements, Outage Support, service responsiveness and emerging energy requirements. These inputs support improvements in customer service and help the Company respond to the evolving requirements of, nodal agencies, Commercial & Industrial customers and distribution utilities
JSW Energy maintains a process for receiving, recording, reviewing and resolving service-related customer complaints. Customers receive confirmation when a complaint is registered and are informed of the expected resolution timeline. The progress of complaints is monitored until closure, and recurring concerns are reviewed to identify opportunities for improving customer service. JSW Energy’s customer service and complaint-handling processes are supported by its ISO 9001:2015-certified Quality Management System, which is subject to independent external assessment.
Our customer satisfaction survey covers 100% of our operations.
| Assessment Area | Customer Satisfaction Score |
|---|---|
| FY 2025-26 | 95.24 |
| FY 2024-25 | 93.75% |
| FY 2023-24 | 89.47% |
We have made significant strides in delivering electricity at competitive pricing to DISCOMs, who represent the majority of our customer base. For example, we supply electricity from our Salboni plant to the West Bengal State Electricity Distribution Co Ltd at a levelised tariff and have signed long-term Power Purchase Agreements with Maharashtra State Electricity Distribution Company Ltd for Solar-Wind Hybrid projects at viable tariffs. By offering competitively priced electricity, we enable DISCOMs to extend financial assistance such as subsidies to end consumers, thereby improving energy affordability.
As an Independent Power Producer (IPP), we primarily serve institutional and Commercial & Industrial (C&I) customers and do not have directly serve retail consumers, which limits our ability to offer flexible payment options. However, we have introduced digital metering systems that enable real-time monitoring of electricity generation. Improved monitoring and invoice generation allows for ease of payment, helping customers better manage their utility expenses and support budgeting. Additionally, we also have a digital payment tool called ‘Global Business Solutions’ to help customers manage their payments.
We actively engage with local communities to promote access to clean energy, including targeted renewable energy interventions in hilly and snowfall-prone regions such as Kinnaur, where frequent electricity interruptions persist. Recognising the abundant potential of solar energy, we installed 121 solar street lights across various locations in FY 2025–26, enhancing sustainable energy access and supporting the community’s transition to renewable sources.
We have committed to substantial infrastructure investments to improve access to reliable and clean energy and are now entering an accelerated growth phase under Strategy 3.0, which outlines our ambition to triple generation capacity to 30 GW and achieve 40 GWh of energy storage by FY 2030 and becoming carbon neutral by 2050. To realise this vision, we plan to invest ₹1,15,000 crore in cumulative capital expenditure across the next four years, with approximately 76% of FY 2025-26 capital expenditure aligned with renewable-energy and low-carbon initiatives.
Our integrated energy-water nexus projects promote sustainable resource management, with recycled water used for horticulture and gardening, and pneumatic cleaning systems, which are deployed to reduce water consumption for electricity generation. Further, to minimise water use, dry robotic cleaning has been adopted across most new solar installations allowing for water-efficient energy generation.
